Guarantee

Your guarantee of satisfaction

All of our products are guaranteed for one year for normal usage. This excludes chewing, biting and cleaning with harsh chemicals.

Since collars are "made to order" we cannot replace these products in the case of  incorrect neck measurements given at time of order or if your pet outgrows the collar.

We will replace all items if they were not made to your initial specifications.

As with any custom order, returns are not accepted other than for errors on our part or product defects.

All our embroidered collars, leashes, bandanas and towels

• All collars are made of durable, quality single-ply nylon
   
• Include the embroidery (max. 22 characters). Please contact us for special requirements
   
• The information is permanently stitched in the article. It cannot be rubbed or washed off
   
• May be used to inform finder of pet's medical condition, such as diabetes or epilepsy
   
• Towels are of high quality. They are plush, absorbent and long lasting
   
• Collars and leashes are guaranteed for 1 year for regular use. Excludes chewing, biting or cleaning with harsh chemicals